GARDENMARK, LLC FIFTEEN (15) YEAR LIMITED WARRANTY
GardenMark, LLC (“GardenMark”) uses the highest quality materials and the latest manufacturing
techniques in the production of our synthetic grass. Our artificial turf products are manufactured according to our product specifications.
GardenMark warrants our Artificial Grass for fifteen (15) years from the date of purchase, when it is installed and maintained as recommended by the Artificial Grass manufacturer.
If any area or portion of the grass substantially changes, as distinguished from a change in texture within fifteen years of its purchase,
GardenMark will provide a sufficient amount of grass necessary to replace all such areas or portions replaced, excluding installation costs. Slight color changes will occur over the lifetime of GardenMark
Artificial Grass and are not considered an issue or basis for a claim. All labor costs involved with the removal of the affected grass and reinstallation of the replacement grass will be the responsibly of the purchaser.
The term “Artificial Grass”, as used herein, shall only include products supplied by GardenMark.
General provisions of this limited warranty apply to the wear of the grass with regard to ultraviolet
degradation, and do not apply to damage incurred during installation, improper underlay, pile crushing,
willful or negligent abuses, or damage by machinery or equipment, nor does it apply when the grass is not
installed by a professional installer. This expressed limited warranty excludes all implied warranties and said
manufacturer shall in no event be liable for a breach of warranty in any amount exceeding the original invoice price of the grass.
This Warranty does not cover:
1. Damage from accidents, vandalism, abuse, misuse, improper maintenance and/or neglect.
2. Acts of God (including, but not limited to, earthquakes, floods, hurricanes and other naturaldisasters
3. Use of chemicals and improper cleaning methods
4. Failure to properly maintain, protect and/or repair the Artificial Grass
5. Damage that occurs during the shipping/transportation process. All shipping claims must be files against the freight company in question.
6. Damage caused by reflection (melting) or other flammable materials.
7. Damage, directly or indirectly, including but not limited to, on account of, accident, vandalism,
machinery, spiked shoes, animals, misuse, fire, flood, chemical reactions, static or dynamic loads
exceeding GardenMark and/or its supplier’s specifications at time of installation including settling of the surface.
Artificial grass is considered a consumer product and is subject to normal wear and tear. Normal wear and
tear is not a manufacturing defect and is not covered by this Warranty. Matting of face fibers, especially in
high traffic areas, is normal and is not covered by this Warranty.
This Warranty is expressly in lieu of all conditions and warranties, expressed or implied, in fact, or by law or
otherwise, including without limitation, any implied conditions or warranties as to merchantability or
fitness for a particular purpose. No person or party is authorized to create any obligation or liability for
GardenMark and/or its supplier(s) and only the Warranty expressed herein shall apply. GardenMark and/or
its supplier’s obligations under this Warranty are restricted to the repair or, at its sole option, replacement
of all, or the affected parts covered herein. GardenMark and/or its supplier’s liability under this Warranty is
limited to the material value of the item to be repaired or replace the affected portion of the finished W2023A
GardenMark Product with new Artificial Grass of equal quality on a prorated basis (prorated schedule below).
GardenMark endeavors to handle all warranty claims promptly and professionally conditional on customer’s
account being in good standing at time of claim. It is agreed that all claims by purchaser made under the
foregoing Warranty shall be invalid and null and void unless made in writing to GardenMark within fifteen
years from date of purchase and within thirty days of learning of the cause.
GardenMark will perform all repairs or provide replacement grass covered under the Warranty within a
reasonable time period from date of its receipt of notice.
GardenMark shall provide replacement grass and labor for repair to Purchaser at a prorated cost based
upon the usable period of the product as detailed in the schedule below.
GardenMark’s sole liability under this Warranty shall be limited either to repair or replacement of the affected area(s) of the Product.
Replacement grass will shall have a remaining Warranty of the balance of the original warranty period.
GardenMark Prorated Warranty Schedule:
Residential‐Landscaping, Roof Deck and Putting Applications
| Years 1 through 4 | 100% |
| Years 5 through 7 | 75% |
| Years 8 through 10 | 50% |
| Years 11 through 12 | 25% |
| Years 13 through 15 | 15% |
Commercial‐Playgrounds, Pet Areas, Highway and Street Medians
| Years 1 through 4 | 100% |
| Years 5 through 7 | 50% |
| Years 8 through 10 | 25% |
| Years 11 through 12 | 15% |
| Years 13 through 15 | 5% |
In order for this Warranty to be effective, Purchaser (End User) of GardenMark Artificial Grass must
complete and submit ALL required information as detailed on the following page.